Person-centered, ethical and compassionate disability support services delivered with dignity, respect, and a genuine commitment to your independence and well-being.
A1 Empathy Pty Ltd is a care and support services provider based in Australia. We were established with a clear purpose: to deliver participant-focused, ethical, and high-quality disability support services that genuinely improve quality of life.
We recognize that every individual's journey is unique. Our approach is built on empathy, respect, and collaboration, ensuring participants are supported to live with dignity, independence, and meaningful community engagement.
To empower people living with disability by providing reliable, ethical, and person-centered supports that promote independence, confidence, and community participation.
To provide efficient, exceptional, and compassionate disability services while valuing the individuality, choices, and lived experiences of every participant we support.
To be a trusted disability support provider that creates inclusive opportunities, strengthens communities, and enables people living with disability to thrive with confidence and autonomy.
Our values guide every decision we make and every service we deliver, centred around our participants, staff, and their families.
We respect the rights, choices, cultures, beliefs, and personal goals of every individual. We actively listen and honour participants' decisions in all aspects of their care.
We operate with transparency, accountability, and professionalism. Trust is fundamental to our relationships with participants, families, and stakeholders.
We uphold strict confidentiality and privacy standards in accordance with our Privacy Policy and relevant legislation, ensuring participants feel safe at all times.
Through continuous evaluation and improvement, we strengthen our services, develop our workforce, and enhance participant outcomes every day.
We promote a supportive, inclusive, and respectful environment where participants and staff feel safe, valued, and supported every day.
Every participant's experience, voice, and lived reality matters deeply to us. Empathy isn't just our name, it's our commitment.
We support participants of all abilities, backgrounds, and stages of life, empowering every person to live with independence, dignity, and joy.
Community connection starts with a genuine conversation.
Delivered by trained and qualified Disability Support Workers, designed around you.
Supporting participants to build workplace skills, explore meaningful employment pathways, and develop the confidence to pursue their vocational goals. We connect you with the right opportunities and provide ongoing support throughout your journey.
Compassionate assistance with everyday activities, hygiene, grooming, meal preparation, medication support, tailored to individual needs and preferences. Our workers treat every participant with dignity and respect.
Guiding participants through major life transitions with skill-building, goal-setting, and practical support to foster greater autonomy and self-direction. We help you take confident steps toward the life you want.
Reliable and safe transportation assistance, helping participants access appointments, community activities, and daily destinations with ease and confidence. We make getting around simple and stress-free.
Encouraging meaningful social connections, recreational activities, and community engagement to enrich participants' lives and reduce isolation. Together we build belonging and purpose.
We work closely with participants, families, and guardians to create supports that are truly suited to you. Every person is unique, let's talk about what you need.
Supporting participants to build workplace skills, explore meaningful employment pathways, and develop the confidence to pursue their vocational goals.
Compassionate assistance with everyday activities, hygiene, grooming, meal preparation, and medication support, tailored to individual needs and preferences.
Guiding participants through major life transitions with skill-building, goal-setting, and practical support to foster greater autonomy and self-direction.
Reliable and safe transportation assistance, helping participants access appointments, community activities, and daily destinations with ease and confidence.
Encouraging meaningful social connections, recreational activities, and community engagement to enrich participants' lives and reduce isolation.
We work closely with participants, families, and guardians to create supports that are truly suited to you. Every person is unique, let's talk about what you need.
Our founders bring decades of clinical, community, and care experience, united by a shared commitment to empathy, excellence, and inclusion.
Director & Chief Executive Officer (CEO)
Dr Nadine Umutoni Wa Shema is an experienced medical doctor, public health specialist, and community development leader with over 18 years of professional experience across Australia and internationally. As the Co-founder of the Great Lakes Agency for Peace and Development (GLAPD), Dr Nadine has dedicated her career to supporting vulnerable communities, particularly refugees and culturally diverse families, to settle, thrive, and achieve their goals. Her work has spanned health coordination, program leadership, research, policy advisory, and direct community engagement. Dr. Nadine has worked with major institutions including Westmead Children's Hospital, UNSW, STARTTS, the Australian Department of Foreign Affairs and Trade (DFAT), and UNHCR. She has led national health programs, supervised multidisciplinary teams, secured significant grant funding, and contributed to influential research on migrant health, family well-being, and community integration. Her professional journey is grounded in both clinical expertise and deep cultural understanding. Fluent in English, French, Swahili, Kinyarwanda, and Lingala, Dr. Nadine is passionate about ensuring that individuals and families from diverse backgrounds receive services that are respectful, culturally safe, and empowering. Through A1 Empathy Pty Ltd, Dr. Nadine brings together her medical knowledge, leadership experience, and commitment to advocacy to provide compassionate, person-centred disability support services. Her vision is to create an organization where empathy is not just a value, but a daily practice ensuring every participant feels heard, respected, and supported to live with dignity and independence.
Real experiences from participants and their families across Australia.
The support worker from A1 Empathy has genuinely changed our son's life. He's more confident, more independent, and truly looked forward to their sessions every week.
I finally feel like I have a team that actually listens. They helped me with transport and community activities, and I've made real friends for the first time in years.
Professional, caring, and always on time. The team helped my daughter transition into her first job with skills training and ongoing support. Absolutely wonderful service.
Our friendly team is ready to answer anything you need to know about our services, your NDIS plan, or how to get started with A1 Empathy.
Speak to Our TeamReach out to our friendly team to discuss your support needs or to learn more about our services.
For inquiries, appointments, or support needs, please contact us through our secure webmail system.
Open Webmail