Person-centred, ethical and compassionate disability support services delivered with dignity, respect, and a genuine commitment to your independence and wellbeing.
A1 Empathy Pty Ltd is a registered disability support services provider based in New South Wales, Australia. We were established with a clear purpose: to deliver participant-focused, ethical, and high-quality disability support services that genuinely improve quality of life.
We recognise that every individual's journey is unique. Our approach is built on empathy, respect, and collaboration — ensuring participants are supported to live with dignity, independence, and meaningful community engagement.
To empower people living with disability by providing reliable, ethical, and person-centred supports that promote independence, confidence, and community participation.
To provide efficient, exceptional, and compassionate disability services while valuing the individuality, choices, and lived experiences of every participant we support.
To be a trusted disability support provider that creates inclusive opportunities, strengthens communities, and enables people living with disability to thrive with confidence and autonomy.
Delivered by trained and qualified Disability Support Workers — designed around you.
Supporting participants to build workplace skills, explore meaningful employment pathways, and develop the confidence to pursue their vocational goals.
Learn MoreCompassionate assistance with everyday activities — hygiene, grooming, meal preparation, medication support — tailored to individual needs and preferences.
Learn MoreGuiding participants through major life transitions with skill-building, goal-setting, and practical support to foster greater autonomy and self-direction.
Learn MoreReliable and safe transportation assistance, helping participants access appointments, community activities, and daily destinations with ease and confidence.
Learn MoreEncouraging meaningful social connections, recreational activities, and community engagement to enrich participants' lives and reduce isolation.
Learn MoreWe work closely with participants, families, and guardians to create supports that are truly suited to you.
Talk to UsOur values guide every decision we make and every service we deliver — centred around our participants, staff, and their families.
We respect the rights, choices, cultures, beliefs, and personal goals of every individual. We actively listen and honour participants' decisions in all aspects of their care.
We operate with transparency, accountability, and professionalism. Trust is fundamental to our relationships with participants, families, and stakeholders.
We uphold strict confidentiality and privacy standards in accordance with our Privacy Policy and relevant legislation, ensuring participants feel safe at all times.
Through continuous evaluation and improvement, we strengthen our services, develop our workforce, and enhance participant outcomes every day.
We promote a supportive, inclusive, and respectful environment where participants and staff feel safe, valued, and supported every day.
Every participant's experience, voice, and lived reality matters deeply to us. Empathy isn't just our name — it's our commitment.
Our founders bring decades of clinical, community, and care experience — united by a shared commitment to empathy, excellence, and inclusion.
Dr Nadine is an experienced medical doctor, public health specialist, and community development leader with over 18 years of professional experience across Australia and internationally. As Co-founder of the Great Lakes Agency for Peace and Development (GLAPD), she has dedicated her career to supporting vulnerable communities — particularly refugees and culturally diverse families.
Dr Nadine has worked with major institutions including Westmead Children's Hospital, UNSW, STARTTS, the Australian Department of Foreign Affairs and Trade (DFAT), and UNHCR. She has led national health programs, supervised multidisciplinary teams, secured significant grant funding, and contributed to influential research on migrant health, family wellbeing, and community integration.
Her professional journey is grounded in both clinical expertise and deep cultural understanding. Through A1 Empathy, she brings her medical knowledge, leadership experience, and commitment to advocacy together — ensuring every participant feels heard, respected, and supported to live with dignity and independence.
A dedicated and compassionate professional with over a decade of experience supporting individuals through some of the most vulnerable stages of their lives. For more than 10 years, Olive has worked with elderly individuals living with dementia, delivering care with dignity and respect — and brings over 6 years supporting people living with disabilities, empowering them to live independently.
Olive holds a Bachelor's Degree in Translation and Interpreting, a Double Diploma in Community Services and Case Management, and a Diploma in Human Resource Management — combining cultural competence, person-centred care, and strong leadership in every role.
Her background spans the insurance industry — managing Income Protection, Total Permanent Disability (TPD), and Workers' Compensation claims — before progressing into a Technical Training and Coaching role where she trained and mentored case managers within Workers' Compensation insurance.
An outgoing and approachable leader, Olive is deeply passionate about helping others and making a positive impact in every space she serves. Her commitment is simple: to lead and serve with integrity, compassion, and excellence.
Real experiences from participants and their families across Australia.
The support worker from A1 Empathy has genuinely changed our son's life. He's more confident, more independent, and truly looked forward to their sessions every week.
I finally feel like I have a team that actually listens. They helped me with transport and community activities, and I've made real friends for the first time in years.
Professional, caring, and always on time. The team helped my daughter transition into her first job with skills training and ongoing support. Absolutely wonderful service.
Our friendly team is ready to answer anything you need to know about our services, your NDIS plan, or how to get started with A1 Empathy.
Speak to Our TeamReach out to our friendly team to discuss your support needs or to learn more about our services.
A1 Empathy Pty Ltd is a registered disability support services provider operating in New South Wales, Australia. All services are delivered by trained and qualified Disability Support Workers.
